Topic 2, City Power & Light
You are an enterprise desktop support technician for City Power & Light.
City Power & Light is a utility company.
The company has a main office and a branch office.
The main office is located in Toronto. The branch office is located in Boston.
The main office has 1,000 employees. The branch office has 10 employees.
Active Directory Configuration
The network contains a single Active Directory domain named cpandl.com. The functional level of the forest is Windows Server 2008 R2.
All servers run Windows Server 2008 R2. The relevant servers in the main office are configured as shown in the following table.
All computers in the main office are configured to use DHCP. All computers in the branch office are configured to use static IP addresses.
All user accounts are standard user accounts.
All client computers run Windows 7 Enterprise.
Each portable computer has a PPT P-based VPN connection to the internal network.
Corporate Security Guidelines
All users must be granted the least privileges possible.
All locally stored documents must be encrypted by using Encrypting File System (EFS).
The hard disk drives on all port able computers must be encrypted by using Windows BitLocker Drive Encryption (BitLocker).
All encryption certificates must be stored on smart cards.
The company is deploying a new application. When users attempt to install the application, they receive an error message indicating that they need administrative privileges to install it. You need to recommend a solution to ensure that users can install the application. The solution must adhere to the corporate security guidelines. What should you recommend?
A. Publish the application by using a Group Policy.
B. Disable User Account Control (UAC) by using a Group Policy.
C. Add all domain users to the local Power Users group by using Restricted Groups.
D. Add the current users to the local Administrators group by using Group Policy preferences.
Correct Answer: A
Several mobile users access the Internet by using cellular connections. The help desk reports a high volume of calls from mobile users who report the following connection problems:
When their cellular connections fail, their VPN connections also fail.
When their cellular connections are reestablished, they must manually connect to the VPN server.
You need to recommend a solution to ensure that the VPN connections are automatically reestablished. What should you recommend?
A. Implement an IKEv2 VPN.
B. Implement an SSTP-based VPN.
C. Configure credential roaming.
D. Configure a Kerberos user ticket lifetime.
Correct Answer: A
The company is deploying a new application. Five users from the main office travel to the branch office. The users bring their portable computers. The help desk reports that the users are unable to access any network resources from the branch office. Branch office users can access the network resources. You need to ensure that the main office users can access all network resources by using their portable computers in the branch office. The solution must adhere to the corporate security guidelines. What should you instruct the help desk to do on the portable computers?
A. Create a new VPN connection.
B. Add the users to the local Administrators group.
C. Add the users to the Network Configuration Operators group.
D. Configure the alternate configuration for the local area connection.
Correct Answer: D
Users report that their DirectAccess connections fail. You instruct the help desk to tell the users to run the Connection to a Workplace Using DirectAccess troubleshooter. The help desk reports that the Connection to a Workplace Using DirectAccess troubleshooter fails to function. You need to ensure that the Connection to a Workplace Using DirectAccess troubleshooter functions properly. What should you do?
A. Instruct the help desk to enable IPv6 on the users’ computers.
B. Instruct the help desk to modify the users’ Windows Firewall settings.
C. Request that the domain administrator configure the Teredo State Group Policy setting.
D. Request that the domain administrator configure the Corporate Website Probe URL Group Policy setting.
Correct Answer: D
The company implements a data recovery agent (DRA) for Bitlocker. A portable computer fails. The help desk reports that it is unable to use the DRA to recover the data from the computer’s hard disk drive. You need to ensure that the DRA can be used to recover data from the hard disk drives of all portable computers. Which tool should you use?
Correct Answer: C
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