Topic 4, Margie’s Travel
You are an enterprise desktop support technician for Margie’s Travel.
Margie’s Travel is a company that specializes in booking travel for large corporations. The company has a main office in New York and operates a call center in New York and a call center in Los Angeles.
The company has 1,000 employees.
Active Directory Configuration
The network contains an Active Directory forest named margiestravel.com. The functional level of the forest is Windows Server 2008 R2. The Active Directory sites are configured as shown in the following table.
All sites connect to each other by using high-speed WAN links.
The relevant servers are configured as shown in the following table.
The relevant security settings for the domain are configured as shown in the following table.
The relevant network policies on the NPS servers and the RRAS servers are configured as shown in the following table.
All client computers run Windows 7 Professional. Sales staff is located in the main office and uses portable computers. All portable computers are members of the MargiesTravelWireless group.
Call center staff uses a custom application to book airline tickets. The application is packaged as an MSI file and is signed by using a code signing certificate that was issued by CA3. The application is published by using Group Policies.
The company hires an additional 100 users. The users are unable to install the custom application. You need to ensure that the users can install the custom application. What should you do?
A. Disable User Account Control (UAC).
B. Add the users to the local Administrators group.
C. Request that the application package be re-signed.
D. Request that the user certificates be issued to the new users.
Correct Answer: C
You deploy Microsoft Office 2007 to a pilot group in the main office. Users in the pilot group report that all of the Office 2007 applications run successfully. You deploy Office 2007 to users in the New York call center. The call center users report that they are unable to launch the Office 2007 applications. You need to ensure that the call center users can run all of the Office 2007 applications. What should you do?
A. Modify the AppLocker rule.
B. Disable User Account Control (UAC).
C. Deploy the 2007 Office system Administrative Template files.
D. Configure the Office 2007 applications to run in Windows Vista compatibility mode.
Correct Answer: A
At 08:00 on a Tuesday morning, an administrator in Site 3 takes DC3 offline to update the server. Users in Site 3 report that they cannot log on to their computers. The users receive the following error message:
“Your account has time restrictions that prevent you from logging on at this time. Please try again later.”
You need to ensure that all users can log on to their computers when DC3 is offline for maintenance. Your solution must adhere to the corporate security policies. What should you do?
A. Modify the logon hours for all users in Site 3.
B. Change the time zone settings for all client computers in Site 3 to UTC-05:00.
C. Request that a second domain controller be deployed in Site 3.
D. Request that the time zone settings for DC1 and DC2 be changed to UTC-08:00.
Correct Answer: C
You have two external consultants. The consultants use their own personal portable computers. The consultants report that they are unable to connect to your wireless network. You need to give the consultants wireless access to the Internet. The solution must prevent external consultants from accessing internal resources. What should you do?
A. Issue a user certificate to the consultants.
B. Issue a computer certificate to the consultants.
C. Join both portable computers to the domain. Add the computer accounts to the
D. Create a domain user account for each consultant. Add the user accounts to the
Correct Answer: B
Users access a third-party Web site. The Web site is updated to use Microsoft Silverlight. After the update, the help desk receives a high volume of phone calls from users who report that the Web site fails to function. You need to ensure that the Web site functions properly for the users. What should you do?
A. Modify the Windows Internet Explorer AJAX settings by using a Group Policy object (GPO).
B. Modify the Windows Internet Explorer add-ons settings by using a Group Policy object (GPO).
C. Add the Web site to the Windows Internet Explorer Restricted sites by using a Group Policy object (GPO).
D. Add the Web site to the Windows Internet Explorer Compatibility View list by using a Group Policy object (GPO).
Correct Answer: B
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