[Free] New Updated (October) 220-801 CompTIA Real Exam 531-540

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QUESTION 531

An upset customer, Anne, calls in to a repair center to report that her new computer is not working. Anne berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO).

 

A.

Maintain a positive attitude

B.

Recommend wine use another repair center

C.

Place Anne on hold to allow her to calm down

D.

Follow up with Anne at a later date to verify satisfaction

E.

Offer different repair options if possible

F.

Listen and do not interrupt the customer

 

Correct Answer: AE

 

 

QUESTION 532

A technician installed a new docking station for a user and they have lost the ability to connect to the network. Which of the following is the MOST likely reason?

 

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Correct Answer: C

 

 

QUESTION 533

Which of the following is used to detect and correct a single bit error in a memory DIMM?

 

A.

DHCP is disabled

B.

The network is down

C.

Device drivers are not loaded

D.

The product is not compatible

A.

RIMM

B.

ECC

C.

Parity

D.

8b10b encode/decode

 

Correct Answer: B

Explanation:

http://en.wikipedia.org/wiki/ECC_memory

 

 

QUESTION 534

Which of the following ISP types requires an RJ-11 connection to the PC?

 

A.

Cellular

B.

Cable

C.

Dial-up

D.

WiMAX

 

Correct Answer: C

 

 

QUESTION 535

Which of the following BEST describes the purpose of a TV tuner card?

 

A.

Decrease the interference associated with the incoming signal

B.

Increase the reception of nearby televisions

C.

Convert the user’s Internet service into a television signal

D.

Decode NTSC or PAL signals for the PC

 

Correct Answer: D

 

 

QUESTION 536

After having difficulty printing, a user, Joe, informs a technician that the print server needs to be reset because there are a number of documents pending in the printer on the control panel. The technician understands that the real solution is to clear a paper jam. Which of the following is the MOST appropriate response the technician should give Joe?

 

A.

Inform Joe that there are print jobs piling up, but the cause is a paper jam, and a technician is fixing the issue now.

B.

Tell Joe that he was incorrect about the print server, and ask him open-ended questions to see if he has further suggestions.

C.

Thank Joe for his help with solving the issue, and let him know that a technician is in the process of resetting the print server.

D.

Remove the paper jam from the printer and offer Joe some reference materials so he can be more helpful in the future.

 

Correct Answer: D

 

 

QUESTION 537

Which of the following would be a necessary step in performing preventive maintenance on a thermal printer?

 

A.

Replace the print head

B.

Apply the maintenance kit

C.

Clean the heating element

D.

Replace the toner

 

Correct Answer: C

 

 

 

QUESTION 538

Which of the following is enabled in the BIOS that will prompt a user, Joe, to enter his password every time the laptop performs a POST?

 

A.

Power User access

B.

Power on password

C.

Administrative password

D.

User profile access

 

Correct Answer: B

Explanation:

https://answers.yahoo.com/question/index?qid=20080420110331AADlrkZ

 

 

QUESTION 539

Which of the following ports is used for POP3 traffic by default?

 

A.

25

B.

110

C.

143

D.

443

 

Correct Answer: B

Explanation:

http://en.wikipedia.org/wiki/Post_Office_Protocol

 

 

QUESTION 540

Which of the following cards would utilize a 4G signal to provide Internet access?

 

A.

Wi-Fi cards

B.

Cellular cards

C.

Sound cards

D.

USB cards

 

Correct Answer: B

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