[Free] New Updated (October) Avaya 3309 Real Exam 1-10

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Exam A

 

QUESTION 1

A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer.

 

What are the minimum hardware specifications for a customer supplied AAEP server machine?

 

A.

dual 1.8 GHz Pentium 4, z GB of RAM, 100/1000 Base-T Ethernet controller full duplex

B.

single 2.4 GM/ Pentium 4 with hyper threading enabled, 4 GB of RAM, 100/1000 Base-T Ether controller full duplex

C.

dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex

D.

dual 1.8 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller half duplex

 

Answer: C

 

 

QUESTION 2

Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?

 

A.

The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running

B.

You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running

C.

You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running

D.

You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running

 

Answer: D

 

 

QUESTION 3

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary EPM is no longer able to communicate with it.

 

Which corrective action must be taken?

 

A.

Restart httpd on the Auxiliary EPM.

 

 

 

 

B.

Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php<Auxiliary EPM>.

C.

Log into Linux on the MPPs and run bash setup_vpms.php<Primary EPM>.

D.

Upgrade the Auxiliary EPM.

 

Answer: B

 

 

QUESTION 4

In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.

 

What is an accurate explanation of this SDR report?

 

A.

The call was initially queued on 70001@icr.com where due to SIP ERROR the call got re-queued 82003@icr.com. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued 92014@icr.com.

B.

The call was initially queued on 82003@icr.com where due to SIP ERROR the call got re-queued to 70001@icr.com. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.

C.

The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued 92014@icr.com.

D.

The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to 70001@icr.com- The call then observed SIP ERROR and it was re-queued 92014@icr.com.

 

Answer: A

 

 

QUESTION 5

You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system.

 

Which two statements are true? (Choose two)

 

A.

Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0 servers.

 

 

 

 

B.

64 bit operating systems are approved for hosting AAEP servers.

C.

Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.

D.

Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.

E.

Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP 6.0 servers.

 

Answer: AB

 

 

QUESTION 6

Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

 

A.

DNCREQ

B.

DNC

C.

Restricted DNC

D.

Restricted

 

Answer: C

 

 

QUESTION 7

In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.

 

Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)

 

A.

Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.

B.

Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.

C.

Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.

D.

Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum

 

 

 

 

of 320 GB Disk, 7200 RPM.

 

Answer: BD

 

 

QUESTION 8

ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call.

 

Which three conditions would explain why the call was re-queued? (Choose three.)

 

A.

There was a spike in the Estimated Wait Time (EWT).

B.

The ICR CCA received incomplete routing information from ICR Core.

C.

The Queue Position increase was more than the configured Queue Position Spike Difference.

D.

Best Service Routing (BSR) Polling to Avaya Aura?Communication Manager (AACM) failed.

E.

The EWT information was not provided to the ICR CCA by the Self Service application, and AACM provided EWT which is greater than EWT spike configuration.

 

Answer: ACD

 

 

QUESTION 9

On a Proactive Outreach Manager (POM) 3.0 system, 100 agents are available for campaigns. The total number of agents required for all running campaigns is 120.

 

When running a campaign requiring 30 agents, what information is needed to determine the number of agents to be assigned? (Choose two.)

 

A.

the priorities of the campaigns on the system

B.

the number of agents available for this specific campaign

C.

the training that has been given to all agents

D.

the skills of the available agents

 

Answer: BC

 

 

QUESTION 10

 

After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.

 

Which statement is true?

 

A.

Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.

B.

Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.

C.

Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.

D.

You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.

 

Answer: A

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