[Free] New Updated (October) Avaya 3309 Real Exam 11-20

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QUESTION 11

What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

 

A.

the Campaign Strategy

B.

the POM Campaign Director

C.

the Priority of the Campaign

D.

the POM Campaign Manager

 

Answer: C

 

 

QUESTION 12

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call

 

 

 

 

centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.

 

What needs to be done while configuring Skill and Vector Directory Number (VDN)?

 

A.

On the Skill configuration page, configure the Agent Strategy as “Preferred location”. On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.

B.

On the Skill configuration page, configure the Agent Strategy as “UCD-MIA”. On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.

C.

On the Skill configuration page, configure the Agent Strategy as “Preferred Location”. On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

D.

On the Skill configuration page, configure the Agent Strategy as “UCD-MIA”. On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

 

Answer: C

 

 

QUESTION 13

A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

 

A.

$POM_HOME/logs/PIM_CmpMgr.log* log files

B.

$POM_HOM?logs/PlM_CmpDir.log* log files

C.

$POM_HOME/logs/PIM_Web.log log files

D.

$POM_HOME/logs/CmpMgrService.out* log files

 

Answer: A

 

 

QUESTION 14

Trace item in the Avaya Aura?Orchestration Designer application is being used to debug an application in the Tomcat runtime environment.

 

In which directory is the Trace item log file located in an Avaya Aura?Experience Portal (AAEP) runtime environment?

 

 

 

 

 

A.

< Eclipse Workspace >datalog

B.

$CATALINA_HOME/webapps/data/log

C.

<EclipseWorkspace><ApplicationName>datalog

D.

$CATALINA_HOME/webapps/<app_name>/data/log

 

Answer: D

 

 

QUESTION 15

Which two statements about infinite campaign are true? (Choose two.)

 

A.

An Infinite Campaign does not terminate by itself after processing all contacts.

B.

An Infinite Campaign terminates automatically after processing all contacts.

C.

To terminate an Infinite Campaign, manual intervention is required.

D.

An Infinite Campaign terminates only when all agents log off from the campaign.

E.

An Infinite Campaign is designated by Campaign Type 0.

 

Answer: AC

 

 

QUESTION 16

Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?

 

A.

A campaign is a collection of customer names, telephone numbers, and e-mail addresses.

B.

A campaign is a strategy defining when to best contact contacts.

C.

A campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.

D.

A campaign is a group of agents assigned to a specific job/task.

 

Answer: B

 

 

QUESTION 17

For the Avaya Aura?Experience Portal (AAEP) to support an application that recognizes spoken responses from a caller, and converts those responses to text, which three components are required? (Choose three.)

 

 

 

 

 

A.

EPM

B.

MPP

C.

TTS

D.

ASR

E.

CM

 

Answer: BCE

 

 

QUESTION 18

When defining SMS browser settings, the number of threads can be defined.

 

Which statement describes the term thread?

 

A.

Threads are multi-media messages.

B.

The thread defines the fetch time out.

C.

Threads are parallel processes that fetch data from the SMS server.

D.

Threads are conversations, consisting of sent and received SMS messages that belong to one customer contact.

 

Answer: C

 

 

QUESTION 19

You are installing a new Avaya Aura Experience Portal system.

 

Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)

 

A.

Alarm Codes

B.

Applications

C.

EPM Servers

D.

MPP Servers

E.

VoIP Connections

 

Answer: CDE

 

 

 

QUESTION 20

A customer creates a campaign but it is failing to start.

 

Which two logs should be checked for possible error messages? (Choose two)

 

A.

$POM__HOME/logs/PIM _CmpMgr.log* log files

B.

$POM_HOME/logs/PIM_CmpDir.log* log files

C.

$POM _HOME/logs/PIM_Web.log log* files

D.

$POM_.HOME/logs/CmpMgrService.out* log files

E.

$POM_HOME/logs/CmpDirService.out* log files

 

Answer: AB

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