[Free] New Updated (October) Avaya 3309 Real Exam 21-30

Ensurepass

 

QUESTION 21

On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

 

A.

the IP of the POM server

B.

an existing contact strategy

C.

the Call Classification Analysis (CCA) timeout to be used

D.

an existing contact attribute

E.

sufficient voice ports and POM CCA licenses

 

Answer: BDE

 

 

QUESTION 22

Logs for Proactive Outreach Manager (POM) 3.0 are available through the Command Line Interface (CLI).

 

Where are these logs located?

 

A.

/usr/lib/logs

B.

/lib/apps/pom/logs

C.

/var/lib/logs

D.

$POM_HOME/logs

 

 

 

 

 

Answer: B

 

 

QUESTION 23

You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report.

 

What should you do to fix the problem?

 

A.

On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.

B.

On the Report Data Configuration page of the EPM, enable Periodic Download.

C.

On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.

D.

Start your Media Processing Platform (MPP) servers.

 

Answer: A

 

 

QUESTION 24

Which statement about Auxiliary Experience Portal Manager (EPM) is true?

 

A.

Only one Auxiliary EPM server can be added per Avaya Aura?Experience Portal (AAEP) 7.0 system.

B.

More than one Auxiliary EPM server can be added per AAEP 7.0 system.

C.

An Auxiliary EPM can be installed on a single server AAEP system.

D.

An Auxiliary EPM can be installed co-resident with MPP server.

 

Answer: C

 

 

QUESTION 25

What happens when Proactive Outreach Manager (POM) 3.0 is installed on a system that already has an earlier POM version installed?

 

A.

The installation application will prompt you to ‘upgrade’ or’uninstall1.

B.

The installation application will prompt you to ‘upgrade’ or ‘repair the existing’ installation.

 

 

 

 

C.

The installation application will overwrite the existing installation without asking, therefore you must backup the system beforehand.

D.

The installation application will automatically ‘uninstall’ the existing version and start the installation of version 3.0.

 

Answer: B

 

 

QUESTION 26

If you need to verify whether the Proactive Outreach Manager (POM) Campaign Manager is running, which page on the system do you need to consult?

 

A.

the POM Manager page

B.

the POM Monitor page

C.

the EPM Real-time monitor page

D.

the POM Global Settings page

 

Answer: B

 

 

QUESTION 27

Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

 

A.

the ACR call Control application (CCA)

B.

the ICR Pluggable Data Connector (PDC)

C.

the ICR Core

D.

the Self Service Application (SSA)

 

Answer: B

 

 

QUESTION 28

The Agent script editor allows the use of GUI elements such as text boxes and buttons within the agent script.

 

In which situation are such elements used?

 

 

 

 

 

A.

if the script is sent through an SMS to the contact

B.

if the script is dynamic, because it automatically adjusts to answers given by the contact

C.

if the script allows agents to change data in the contact database

D.

if agents are allocated dynamically to the call, and they need to identify themselves

 

Answer: B

 

 

QUESTION 29

In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)

 

A.

Abandon Reason

B.

Exit Reason

C.

Failure Reason

D.

Re-queue Reason

 

Answer: AD

 

 

QUESTION 30

Which two statements below about infinite campaigns are true? (Choose two)

 

A.

Infinite Campaign does not terminate by itself after processing all contacts.

B.

Infinite Campaign terminates automatically after processing all contacts.

C.

To terminate an Infinite Campaign, manual intervention is required.

D.

Infinite Campaign terminates only when all agents log off from the campaign.

E.

Infinite Campaign is designated by Campaign Type 0.

 

Answer: AC

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