[Free] New Updated (October) Avaya 3309 Real Exam 41-50

Ensurepass

 

QUESTION 41

In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.

 

 

 

 

Which is an accurate description of how ICR handles a call arriving in the system?

 

A.

The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.

B.

The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

C.

The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.

D.

The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.

 

Answer: A

 

 

QUESTION 42

What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

 

A.

Application servers (AS)

B.

Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers

C.

Avaya Media Servers (AMS)

D.

Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers

E.

Media Processing Server (MPS)

 

Answer: ABD

 

 

QUESTION 43

Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)

 

A.

Sybase 12.5 or higher

B.

Oracle 0.0 or higher Id

C.

Informix 9.21.UC4

D.

MS SQL Server 2000

E.

Postgres 8.2.3 or higher

 

Answer: BE

 

 

 

QUESTION 44

During an Avaya Aura?Experience Portal (AAEP) installation or upgrade, when performing the prerequisite check for the localhost reporting, you receive the following error message:

 

UnknownHostException: localhost

 

What could be causing this error? (Choose two.)

 

A.

The /etc/hosts file is not configured properly.

B.

A problem with the prerequisite software has been detected.

C.

The hostname of the server is not set up properly.

D.

A problem has been detected with the server hardware.

 

Answer: BD

 

 

QUESTION 45

Which two statements about the priority of a Proactive Outreach Manager (POM) campaign are true? (Choose two.)

 

A.

Available priorities are 1-8.

B.

Available priorities are 1-10.

C.

The priority of the campaign determines when the campaign will start.

D.

Campaign priority determines the media channels used by a campaign.

E.

The priority of the campaign determines the number of licenses POM allocates to a particular campaign during execution.

 

Answer: BE

 

 

QUESTION 46

Which report displays information starting with the initial inbound or outbound call and ending with the termination of the CCXML page?

 

 

 

 

 

A.

Contact Detail Report

B.

Application Detail Report

C.

Session Detail Report

D.

Data Report

 

Answer: C

 

 

QUESTION 47

Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started.

 

What would you check to identify the cause of this message?

 

A.

Verify that the Media Processing Platform (MPP) is operational.

B.

Verify that the application server is working correctly.

C.

Verify that the Experience Portal Manager (EPM) can communicate with the MPP.

D.

Verify that the database is valid and is functioning.

 

Answer: D

 

 

QUESTION 48

A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.

 

Which two properties in the icrcore.properties file need to be corrected? (Choose two)

 

A.

ICRAdminUKI

B.

VPRemoteLogWebService

C.

ICRSipUserName

D.

ICRSipTCPPort

E.

VPProductID

 

Answer: BE

 

 

 

QUESTION 49

Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?

 

A.

readable by all users

B.

readable by root or sroot

C.

readable by avayavp

D.

readable by all Avaya service accounts

 

Answer: A

 

 

QUESTION 50

Which POM component is responsible for launching calls, and sending SMS messages and email messages using associated servers?

 

A.

Campaign Director

B.

Campaign Manager

C.

POM Monitor

D.

POM Pacing

 

Answer: D

Reference:

 

http://downloads.avaya.com/css/P8/documents/100176699

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