QUESTION 61
Which two statements about Proactive Outreach Manager (POM) 3.0 requirements are true? (Choose two.)
A. |
POM 3.0 requires Experience Portal 7.0. |
B. |
POM 3.0 must have an external Application Server.
|
C. |
POM 3.0 requires manually creating the POM schema in the database. |
D. |
POM 3.0 supports only Oracle and PostgreSQL databases. |
Answer: BD
QUESTION 62
Which statement describes Agent blending?
A. |
Agent blending is the process of acquiring an agent for a job in a campaign. |
B. |
Agent blending is the process of releasing agents from outbound jobs, if they are notneeded for a campaign to which they have been assigned. |
C. |
Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible. |
D. |
Agent blending is the process of acquiring agents when an outbound service level is at risk. |
Answer: D
Reference:
https://downloads.avaya.com/elmodocs2/proactive_contact/r4/pc4_implementingp.pdf
QUESTION 63
You want to setup a single server Avaya Aura?Experience Portal (AAEP) system.
Which three components can co-reside on a single server? (Choose three.)
A. |
Auxiliary EPM |
B. |
Application server |
C. |
Telephony server |
D. |
Media Processing Platform (MPP) |
E. |
Primary Experience Portal Manager (EPM) |
Answer: BDE
QUESTION 64
A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0.
Why does the pg_hba.conf file need to be changed?
A. |
You need to ensure POM has the right privileges to access the database. |
B. |
You need to enter the IP address of the database server for POM to be able to connect to it. |
C. |
You need to set the TCP-port number of the database server for POM to be able to connect to it. |
D. |
You need to ensure the database server has the right privileges to access the POM server. |
Answer: A
Reference:
https://downloads.avaya.com/css/P8/documents/100089116
QUESTION 65
When performing a backup of the Avaya Aura?Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two.)
A. |
Microsoft Windows |
B. |
Red Hat Enterprise Linux |
C. |
Oracle Solaris |
D. |
Unix |
E. |
IBM AIX |
Answer: AB
QUESTION 66
You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?
A. |
the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports |
B. |
the Maximum Outbound Ports |
C. |
the SMS and Email Connections |
D. |
the Email Connections and the Maximum Outbound Ports |
Answer: B
QUESTION 67
Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
A. |
Call completed |
< p class="MsoNormal" style="margin: 0cm 0cm 0pt; line-height: normal; text-autospace: ; mso-layout-grid-align: none" align="left">B. |
Call failed |
C. |
Call completed in SSA |
D. |
Call routed |
E. |
Call transferred |
Answer: CDE
QUESTION 68
For Avaya Aura?Experience Portal (AAEP) systems that do not use the organization feature, what information is displayed on the Audit Log report?
A. |
a list of generated alarms |
B. |
all actions performed by all users logged into the EPM |
C. |
debug information for a particular AAEP component |
D. |
information about all call-handling sessions for the AAEP system |
Answer: B
QUESTION 69
Which three external systems are required to complete the Avaya Aura?Experience Portal (AAEP) speech solution? (Choose three.)
A. |
Application Server (AS) |
B. |
Avaya Media Server (AMS) |
C. |
Media Processing Server (MPS) |
D. |
Avaya Communication Manager (ACM) server and/or SIP Gateway server |
E. |
Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) speech server |
Answer: ACE
QUESTION 70
Which Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state?
A. |
System Manager |
B. |
CCXML Browser |
C. |
Session Manager |
D. |
Web Service |
Answer: B
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