[Free] New Updated (October) Avaya 3309 Real Exam 61-70

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QUESTION 61

Which two statements about Proactive Outreach Manager (POM) 3.0 requirements are true? (Choose two.)

 

A.

POM 3.0 requires Experience Portal 7.0.

B.

POM 3.0 must have an external Application Server.

 

 

 

 

C.

POM 3.0 requires manually creating the POM schema in the database.

D.

POM 3.0 supports only Oracle and PostgreSQL databases.

 

Answer: BD

 

 

QUESTION 62

Which statement describes Agent blending?

 

A.

Agent blending is the process of acquiring an agent for a job in a campaign.

B.

Agent blending is the process of releasing agents from outbound jobs, if they are notneeded for a campaign to which they have been assigned.

C.

Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

D.

Agent blending is the process of acquiring agents when an outbound service level is at risk.

 

Answer: D

Reference:

 

https://downloads.avaya.com/elmodocs2/proactive_contact/r4/pc4_implementingp.pdf

 

 

QUESTION 63

You want to setup a single server Avaya Aura?Experience Portal (AAEP) system.

 

Which three components can co-reside on a single server? (Choose three.)

 

A.

Auxiliary EPM

B.

Application server

C.

Telephony server

D.

Media Processing Platform (MPP)

E.

Primary Experience Portal Manager (EPM)

 

Answer: BDE

 

 

 

QUESTION 64

A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0.

 

Why does the pg_hba.conf file need to be changed?

 

A.

You need to ensure POM has the right privileges to access the database.

B.

You need to enter the IP address of the database server for POM to be able to connect to it.

C.

You need to set the TCP-port number of the database server for POM to be able to connect to it.

D.

You need to ensure the database server has the right privileges to access the POM server.

 

Answer: A

Reference:

 

https://downloads.avaya.com/css/P8/documents/100089116

 

 

QUESTION 65

When performing a backup of the Avaya Aura?Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two.)

 

A.

Microsoft Windows

B.

Red Hat Enterprise Linux

C.

Oracle Solaris

D.

Unix

E.

IBM AIX

 

Answer: AB

 

 

QUESTION 66

You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?

 

 

 

 

 

A.

the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports

B.

the Maximum Outbound Ports

C.

the SMS and Email Connections

D.

the Email Connections and the Maximum Outbound Ports

 

Answer: B

 

 

QUESTION 67

Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

 

A.

Call completed

< p class="MsoNormal" style="margin: 0cm 0cm 0pt; line-height: normal; text-autospace: ; mso-layout-grid-align: none" align="left">B.

Call failed

C.

Call completed in SSA

D.

Call routed

E.

Call transferred

 

Answer: CDE

 

 

QUESTION 68

For Avaya Aura?Experience Portal (AAEP) systems that do not use the organization feature, what information is displayed on the Audit Log report?

 

A.

a list of generated alarms

B.

all actions performed by all users logged into the EPM

C.

debug information for a particular AAEP component

D.

information about all call-handling sessions for the AAEP system

 

Answer: B

 

 

QUESTION 69

Which three external systems are required to complete the Avaya Aura?Experience Portal (AAEP) speech solution? (Choose three.)

 

 

 

 

 

A.

Application Server (AS)

B.

Avaya Media Server (AMS)

C.

Media Processing Server (MPS)

D.

Avaya Communication Manager (ACM) server and/or SIP Gateway server

E.

Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) speech server

 

Answer: ACE

 

 

QUESTION 70

Which Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state?

 

A.

System Manager

B.

CCXML Browser

C.

Session Manager

D.

Web Service

 

Answer: B

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