[Free] New Updated (October) Avaya 3309 Real Exam 71-80

Ensurepass

 

QUESTION 71

You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.

 

After restoring the database from the backup, which three actions must be performed? (Choose three)

 

A.

Restart the vpms service on the Experience Portal Manager (EPM).

B.

Reconnect each Media Processing Platform (MPP) with the EPM.

C.

Restart the MPP service from the EPM.

D.

Restart the avpSNMPAgentSvc on the EPM.

E.

Install a new license file on the EPM.

 

Answer: ABD

 

 

QUESTION 72

 

Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center.

 

Which Skill and Destination configurations are required?

 

A.

On the Skill configuration page, configure the Agent Strategy as “Preferred Location”. On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the

Chicago call center, compared to the Adjust By value for Polling VDN on Denver call center.

B.

On the Skill configuration page, configure the Agent Strategy as “UCD-MIA”. On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the

Chicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.

C.

On the Skill configuration page, configure the Agent Strategy as “Preferred Location”. On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the

Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.

D.

On the Skill configuration page, configure the Agent Strategy as “UCD-MIA”. On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the

Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.

 

Answer: C

 

 

QUESTION 73

Which two statements about the “priority” of a campaign are true? (Choose two)

 

A.

Available priorities are 1-10

B.

The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.

C.

The priority of the campaign determines when the campaign will start.

D.

Available priorities are 1-5

E.

Campaign priority determines the media channels used by a campaign

 

Answer: AB

 

 

 

QUESTION 74

A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

 

A.

http://support.avaya.com

B.

http://www.oracle.com

C.

The Experience Portal DVD

D.

The Oracle JDBC driver is installed automatically

 

Answer: B

 

 

QUESTION 75

After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.

 

Which two are the most probable causes of this issue? (Choose two)

 

A.

The AAEP WebLM license has expired; either it was a temporary license or the client’s Enterprise WebLM server is down

B.

One or more MPP system resources are overloaded

C.

The specified VoIP gatekeeper or SIP gateway is incorrect

D.

The Postgres service on the Experience Portal manager (EPM) is not running

 

Answer: AC

 

 

QUESTION 76

Which two components are required to support an Avaya Aura?Experience Portal (AAEP) email application? (Choose two.)

 

A.

Media Processing Platform

B.

Experience Portal Manager

C.

Web Application Server

D.

Speech Server

 

Answer: BD

 

 

 

QUESTION 77

The Avaya Aura?Experience Portal (AAEP) system consists of which two major subsystems? (Choose two.)

 

A.

Application Enablement Services (AES)

B.

Media Processing Platform (MP
P)

C.

Private Branch Exchange (PBX) servers

D.

Experience Portal Manager (EPM)

E.

Avaya Voice Power (AVP)

 

Answer: BC

 

 

QUESTION 78

When installing Avaya Proactive Outreach Manager (POM) 3.0 software on the Avaya Aura?Experience Portal (AAEP) 7.0, in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM VPMS (POM EPM) plug-in be installed?

 

A.

the primary EPM server

B.

an auxiliary EPM server

C.

the remote application server

D.

a Media Processing Platform (MPP) server

 

Answer: B

 

 

QUESTION 79

Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

 

A.

Administration

B.

Web Services

C.

Maintenance

D.

Operations

E.

ICR Administrator

 

 

 

 

 

Answer: AE

 

 

QUESTION 80

Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.

 

When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.

 

What would happen next?

 

A.

ICR Core performs polling and updates the cache. II then provides routine) information to this call.

B.

ICR Core provides routing information from the cache. It then performs polling and updates the cache.

C.

IRC Core will not perform polling. It provides routing information from the cache.

D.

ICR Core performs polling and provides routing information, but the cache is not updated.

 

Answer: C

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