[Free] New Updated (October) Avaya 3M00030A Real Exam 1-10

Ensurepass

 


Exam A

 

QUESTION 1

Which of the following describes the Avaya Contact Center Select (ACCS) Ignition Wizard? (Select one.)

 

A.

An ACCS service that performs one way synchronization of ACCS supervisors and agent accounts with their corresponding IP Office user accounts

B.

The starting point to determine the complete health of the ACCS application in terms of connectivity to IP Office, software health, debug tools, and log tools

C.

A graphical flowchart application to define workflow for all media types in ACCS

D.

A GUI based applications that allows the installer craftsperson to capture O customer specific deployment information and then complete the installation and commissioning of ACCS

 

Answer: D

 

 

QUESTION 2

HOTSPOT

 

Match each term to its function or description, for each term on the right, select the corresponding function or description from the drop-down list on the left.

 

 

 

 

 

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Answer:

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A.

 

B.

 

C.

 

D.

 

 

Answer:

 

 

QUESTION 3

Which are openinterfaces that Avaya Contact Center Select (ACCS) supports? (Select three.)

 

A.

Data Directed Routing (HDX and DIW)

B.

CCMM for Advanced Email Services

C.

Row Address Strobe (RAS)

D.

Real Time Data (RTD)

E.

CCT.NET SDK

 

Answer: BDE

 

 

QUESTION 4

Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)

 

A.

Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

B.

End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.

C.

Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.

D.

Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.

 

Answer: AC

 

 

QUESTION 5

Which are four midsize contact center customer pain points? (Select four.)


 

A.

Many midsize contact centers have basic automated call distribution (ACD) and reporting which is no longer meeting their center’s requirements

B.

Many midsize contact centers have IT resources that consist of a limited staff of generalists

C.

Midsize contact centers’ end customers want to interact with the business through the channels they choose

 

 

 

 

D.

Midsize contact centers have many of the same customer experience aspirations as large enterprises, but with far smaller budgets

E.

Midsize contact centers have sophisticated contact center capabilities but lack the desire to use them to their full potential

 

Answer: ABDE

 

 

QUESTION 6

Identify the number of standard report template that are available for Avaya Contact Center Select historical reporting. (Click and drag the correct option to the spacebelow.)

 

A.

27

B.

97

C.

57

D.

37

 

Answer: D

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QUESTION 7

Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)

 

A.

IP500v2 Chassis

B.

Medium Linux servers (DL120G and R210)

C.

Large Linux server (DL360G and R620)

D.

IP500v1 Chassis

 

Answer: ABD

 

 

QUESTION 8

Avaya Contact Center Select (ACCS) currently supports High Availability.

 

A.

True

B.

False

 

 

 

 

 

Answer: B

 

 

QUESTION 9

Which is an IP Office-based Midmarket contact center solution? (Select one.)

 

A.

Avaya Aura?Call Center Elite for Midsize Enterprise

B.

Avaya Proactive Contact

C.

Avaya Outbound Contact Express

D.

Avaya Aura?Contact Center

 

Answer: B

Reference:

 

http://www.avaya.com/usa/solutions/midmarket-business/

 

 

QUESTION 10

Which document provides more information about Avaya IP Office Support Services (IPOSS)? (Select one.)

 

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IPOSS Sizing and Pricing Document

A.

B.

IPOSS Calculations Explained

C.

IPOSS Additional Coverage Scenarios

 

Answer: C

Reference:

 

http://us.westcon.com/content/vendors/avaya/ip-office-support-services-iposs

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