[Free] New Updated (October) Avaya 3M00030A Real Exam 11-20

Ensurepass

 

QUESTION 11

Which of the following describes the Avaya Contact Center Select (ACCS) Synchronization

 

 

 

 

Service? (Select one.)

 

A.

An ACCS service that performs one way synchronization of ACCS supervisors and agent accounts with their corresponding IP Office user accounts

B.

A graphical flowchart application to define workflow for all media types in ACCS

C.

The starting point to determine the complete health of the ACCS application in terms of connectivity to IP Office, software health, debug tools, and log tools

D.


A GUI based applications that allows the installer craftsperson to capture customer specific deployment information and then complete the installation and commissioning of ACCS

 

Answer: A

 

 

QUESTION 12

HOTSPOT

 

Match each product to its description. For each description on the left, select the corresponding product from the drop-down list on the right.

 

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Answer:

 

 

 

 

clip_image002

 

A.

 

B.

 

C.

 

D.

 

 

Answer:

 

 

QUESTION 13

With the Avaya Contact Center Select (ACCS) Software Appliance deployment option, which are Open Virtual Appliances (OVA) that are included with for that deployment? (Select three.)

 

A.

Avaya ContactCenter Select (ACCS) OVA, containing ACCS Voice and Multimedia software

B.

WebLM OVA, including Red Hat Linux OS for the WebLM Server, and WebLM software

C.

Avaya Media Server (AMS) OVA, including Red Hat Linux OS, andAvaya Media Server

Q1

6 plus applicable Quick Fix Engineering (QFE) Patches

 

 

A.Contact Center System OVA, containing the vSphere application with preset configuration details for RAM and CPU reservations and storage requirements

 

Answer: AB

 

 

QUESTION 14

With Avaya ContactCenter Select running IP500v2, what is the maximum capacity for incoming customer calls on SIP Trunks when not using call recording? (Click and drag the correct option to the space below.)

 

 

 

 

 

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ip_image003

 

A.

90

B.

30

C.

45

D.

60

 

Answer: A

 

 

QUESTION 15

Which of the following are use cases for Avaya Contact Center Select? (Select five.)

 

A.

Help the business to secure a sale of additional products or services to a customer with unique requests or needs

B.

Help the business manage email interactions to ensure the proper handling of emails and that email responses meet established business guidelines

C.

Obtain additional revenue through outbound campaigns that create the awareness of additional products or services

D.

Help the business to schedule training and coaching opportunities for the contact center staff

E.

Help the business to optimize the time to resolve a customer’s issue

F.

Help the business provide excellent service through optimization

 

Answer: ACDEF

 

 

 

QUESTION 16

Which of the following describe the outbound capabilities of Avaya Contact Center Select (ACCS)? (Select four.)

 

A.

Simultaneous login to inbound and outbound agent skills

B.

Automated chat

C.

Complies with Do Not Call (DNC) regulations

D.

Automatic dial

E.

Preview and Progressive

 

Answer: BCDE

 

 

QUESTION 17

Scenario:

 

Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner (“Partner” or “Channel Partner”) who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya’s business in the market.

 

Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya’s Anti-Bribery/Anti-Corruption policy? (Select one.)

 

A.

No, because the Partner didn’t actually solicit any business for Avaya and the dollar value of the payment is relatively small-Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the

B.

Improper influencing of a foreign public official to secure business from any source.

 

Answer: B

 

 

QUESTION 18

Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.

 

 

 

 

 

A.

True

B.

False

 

Answer: B

 

 

QUESTION 19

Avaya Contact Center Select (ACCS) Call Recording leverages the IP Office call recording administration capabilities. Which are core features of those capabilities? (Select six.)

 

A.

Direction

B.

Searchable and Filter by

C.

Screen recording of agent workstation

D.

Agents

E.

Date and Time

F.

Skills

G.

GUI Based Search and Replay

 

Answer: ABCEFG

 

 

QUESTION 20

Which of the following are deployment options for Avaya Contact Center Select (ACCS)? (Select three.)

 

A.

ACCS Software Appliance Deployment Option

B.

ACCS DVD Deployment Option

C.

ACCS Small Server Deployment Option

D.

ACCS Hardware Appliance Deployment Option

 

Answer: ACD

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