[Free] New Updated (October) Avaya 3M00030A Real Exam 21-30

Ensurepass

 

QUESTION 21

Which is an operations/business issue that the Avaya Contact Center Select (ACCS) Ignition Wizard addresses? (Select one.)

 

 

 

 

 

A.

Deliver a single management and administration point for contact center users

B.

Manage and balance the workload of the agents in the contact center

C.

Deliver a contact center application that is quick and simple to install with minimal user steps

D.

Enable the consistent handling of multiple contacts


 

Answer: C

 

 

QUESTION 22

Scenario:

 

A leading Channel Partner of Avaya, responsible for managing several of our accounts, entertains, without Avaya’s knowledge and approval, the Chief Technology Officer (“CTO”) of aleading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately $200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a “good will” gesture and not done with any ulterior motive of securing more business.

 

Is the Partner’s behavior appropriate? (Select one.)

 

A.

No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.

B.

Yes, because it was a “good will” gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.

 

Answer: A

 

 

QUESTION 23

Avaya Contact Center Select (ACCS) comes with two sample Supervisor User Accounts called Reporting 1 and Reporting 2, which are some of the tasks that the Supervisor Users can perform? (Select five.)

 

A.

Assigning agent to skills

B.

Producing all historical reporting

C.

Adding Administrator Users

D.

Producing all real-time reporting

 

 

 

 

E.

Managing agent and skills

F.

Making minimal configuration changes, for instance add activity codes, view skill setup, and view agent configurations

 

Answer: ABCDF

 

 

QUESTION 24

Which two statements best describe the Avaya Midmarket vision? (Select two.)

 

A.

Bring multichannel capabilities with simplicity and value to midsize businesses

B.

Simplify the network by extending the cloud all the way up to the end user access point to the network

C.

Move from one-off interactions and
transactions to always aware customer experiences

D.

Extends our innovation in customer experience management to midsize businesses

 

Answer: AC

 

 

QUESTION 25

With Avaya Contact Center Select running IP Office Server Edition (SE) running on a DL360 server, what is the maximum number of concurrent multimedia agents? (Click and drag the correct option to the space below.)

 

clip_image001

 

 

 

 

 

A.

250

B.

25

C.

375

D.

187

 

Answer: A

 

 

QUESTION 26

HOTSPOT

 

Match the Avaya Contact Center Select (ACCS) deployment option on the right to its proper description on the left. (For each description on the left, select the corresponding deployment option from the drop-down list on the right.)

 

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Answer:

 

 

 

 

clip_image003

 

A.

 

B.

 

C.

 

D.

 

 

Answer:

 

 

QUESTION 27

Which are features of the Avaya Contact Center Select (ACCS) Workflow Designer? (Select four.)

 

A.

Integrated documentation creation

B.

Simulated flows in a simulator

C.

Out-of-the-box flows

D.

Integrated administration

E.

Pre-defined ACCS templates

 

Answer: ABCE

 

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QUESTION 28

The Avaya Midmarket portfolio was created for midsize businesses because of which of the following reasons. (Select one.)

 

 

 

 

 

A.

Current offers in the Customer Experience Management (former Contact Center) space were too complex and too expensive for some midsize businesses.

B.

Current offers in the Customer Experience Management (former Contact Center) space had no blending of inbound, outbound, and multichannel workflows.

C.

Current offers in the Customer Experience Management (former Contact Center) O space had full-featured multichannel solutions which were of no interest to midsize businesses.

D.

Current offers in the Customer Experience Management (former Contact Center) space had too few deployment options that midsize businesses were looking for.

 

Answer: A

 

 

QUESTION 29

Scenario:

 

A leading reseller (“Reseller”) of Avaya is invited by Avayato attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya’s contact center technology (“CCT”) suite of products from $1m to $3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.

 

Is it appropriate for the reseller to accept the memento and the picture from Avaya?

 

A.

No, the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.

B.

Yes, so long as it is acceptable under the Reseller’s compliance policies. The items represent gifts of nominal value which are appropriate under Avaya’s policy.

C.

No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya’s policy.

 

Answer: B

 

 

QUESTION 30

For a Greenfield site, which are the five IP Office configuration steps that need to be done manually in order for Avaya Contact Center Select (ACCS) to register and operate correctly? (Select five.)

 

 

 

 

 

A.

Auto add users accounts on IP Office for all contact center Agents

B.

Configure Sync Service user account

C.

Configure short code(s)

D.

Manually add user accounts on IP Office for all contact center Agents

E.

Add ACCS SIP extension user account

F.

Add base extension numbers

G.

Define SIP domain name

 

Answer: ABDEG

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