[Free] New Updated (October) Avaya 3M00030A Real Exam 31-40

Ensurepass

 

QUESTION 31

The net value message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose – simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

 

A.

True

B.

False

 

Answer: A

 

 

QUESTION 32

HOTSPOT

 

Match the Avaya Contact Center Select deployment option to its customer benefits. (For each benefit statement on the left, select the corresponding deployment option from the drop-down list on the right.)

 

 

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Answer:

 

 

 

 

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A.

 

B.

 

C.

 

D.

 

 

Answer:

 

 

QUESTION 33

Identify the maximum number of configured agents for all channels on Avaya Contact Center Select. (Select one.)

 

A.

100

B.

500

C.

1000

D.

3,000

 

Answer: C

 

 

QUESTION 34

You can find additional information for Services and Support for Avaya Contact Center Select on Avaya Sales or Partner Portals.

 

 

 

 

 

A.

True

B.

False

 

Answer: A

 

 

QUESTI
ON 35

With Avaya Contact Center Select what is the maximum multimedia capacity for emails per hour? (Click and drag the correct option to the space below.)

 

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A.

3000

B.

1500

C.

1200

D.

5000

 

Answer: D

 

 

QUESTION 36

Avaya Contact Center Select (ACCS) supports Home Worker Agent (Telecommuter) scenarios. Which is the scenario depicted in the diagram shown here? (Select one.)

 

 

 

 

 

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A.

Agent works from home using an Avaya “VPN” Phone as their audio device – Secure Solution

B.

Agent works from home using their “Non Avaya” Phone as their audio device

C.

Agent works from home using an Avaya IP Office “SIP Softphone” as their audio device  Secure Solution

 

Answer: C

 

 

QUESTION 37

Which of the following describes the Avaya Contact Center Select (ACCS) Workflow Designer? (Select one.)

 

A.

A graphical flowchart application to define workflow for all media types in ACCS

B.

A GUI based applications that allows the installer craftsperson to capture O customer specific deployment information and then complete the installation and commissioning of ACCS

C.

The starting point to determine the complete health of the ACCS application in terms of connectivity to IP Office, software health, debug tools, and log tools

D.

An ACCS service that performs one way synchronization of ACCS supervisors and agent accounts with their corresponding IP Office user accounts

 

Answer: C

 

 

QUESTION 38

What is the function of the User Synchronization Service in Avaya Contact Center Select

 

 

 

 

(ACCS)? (Select one.)

 

A.

It is responsible for assigning agent skillsets

B.

It is responsible for all system changes

C.

It ensures all ACCS supervisors and agents have valid IP Office User Accounts on the IP Office platform

D.

It is responsible for configuring sample pre-configured data for the solution

 

Answer: C

 

 

QUESTION 39

Avaya Contact Center Select (ACCS) comes with a sample Administrator User Account, which are some of the tasks that the Administrator User can perform? (Select five.)

 

A.

Modify sample data

B.

Modify configuration data

C.

Launch IP Office Manager from inside of ACCS management application

D.

Perform multimedia configuration

E.

Add supervisors and agents

F.

Perform advanced work flows

 

Answer: ABCEF

 

 

QUESTION 40

Scenario:

 

Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up $150 to expedite release. The Avaya channel account manager encourages Partner to do “whatever it takes” to get the money.

 

What should the Partner do? (Select one.)

 

 

 

 

 

A.

The Partner should ask Avaya to pay the money to get the payments released.

B.

The Partner should negotiate the proposed “sum” with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.

C.

The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing compliance@avaya.com.

D.

The Partner should report the matter to their own management.

 

Answer: C

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