[Free] New Updated (October) Avaya 6201-1 Real Exam 1-10

Ensurepass

Exam A

 

QUESTION 1

To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

 

A.

/cms/install/net use and /cms/install/netboo.eri0

B.

/etc/hostname. Eri0 and /etc/netmasks

C.

/dev/eri0 and /dev/hostname.eri0

D.

/net/eri0 and/net/netmasks

 

Answer: B

 

 

QUESTION 2

A customer needs help with maintaining service level targets.

 

Which Advocate feature will make automated adjustments to overload settings?`

 

A.

Dynamic Threshold Adjustment

B.

Service Objective

C.

Dynamic Percent Allocation

D.

Vector Queuing Priorities

 

Answer: A

 

 

QUESTION 3

Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

 

A.

Vector queuing priorities

B.

Dynamic Threshold Adjustment

C.

Dynamic Queue Position

D.

Service Objective

 

Answer: A

 

 

 

QUESTION 4

The CMS has been checked and the link to the CM is down. The message shown in the log is “PBX switch mismatch. Check the switch setup”.

 

What does this message mean?

 

A.

The wrong type of Communication Manager has been installed and the correct server will need to be ordered.

B.

The wrong Communication Manager version on the CMS has been selected.

C.

The wrong CMS has been installed and the correct server needs to be ordered.

D.

This message can be ignored as it is not the reason the link is down.

 

Answer: C

Explanation: SHOULD BE C (l The wrong cms package instance is used then correct server needs to be ordered.)

 

 

QUESTION 5

Which two statements about CMS and CM connectivity are true? (Choose two)

 

A.

The switch can have a direct-connect to the CMS

B.

The switch and CMS can he connected through a network.

C.

If the switch uses a CLAN card, the switch must be direct-connected to the CMS

D.

If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.

 

Answer: BC

 

 

QUESTION 6

A technician integrates the customer’s network and links the CM reference between CM and CMS is greater than 24 hours.

 

What can be done to fix the problem?

 

 

 

 

 

A.

Shutdown the CMS to the ak prompt level and adjust the BIOS time.

B.

Run the script /cms/install/autotime to synchronize the Communication Manager’s time to the CMS

C.

In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.

D.

From Solaris login as root and use the date command

 

Answer: D

Explanation: (# Backup Database name, login name and password BackUpDBName=MVCDRSBACKUP

BackUpUName=root

BackUpUPassword= )

 

 

QUESTION 7

The customer has both BCMS and CMS at a contact center

 

What is the major difference that could affect call data?

 

A.

CMS records the call at the start of the call, and BCMS records the calf at the end

B.

BCMS records the call at the start of the call, and CMS records the call at the end.

C.

BCMS will not collect data if the link to the CMS is down.

D.

BCMS holds data longer than CMS

 

Answer: B

 

 

QUESTION 8

How are feature packages, like External Call History or Forecasting, installed an a CMS system?

 

A.

Using cms adm menu:, pkg_install option

B.

Using cms svc menu, pkg_install option

C.

Using CMS main menu, System Setup menu, Package management option

D.

From Solaris shell as root by issuing ‘pkgadd -d <package name>’ command

 

 

 

 

 

Answer: A

Explanation: The corresponding package needs to be installed. Feature packages are installed via the pkg_install option of the CMS Administration menu.

 

 

QUESTION 9

Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

 

A.

External

B.

Adjunct

C.

Local

D.

Integrated

 

Answer: D

Explanation: 1. Ensure that the announcement administration is complete. You must assign a name to the file before you can record an announcement. For more information, see Adding/changing/displaying or removing announcement extensions.

Q1

If you are replacing a TN750C announcement circuit pack with the TN2501AP circuit pack or media gateway v VAL source:

?Get a list and a description of the announcements that are stored on the TN750C circuit pack.

?Rerecord the announcements on a computer or at a professional recording studio as .wav files (CCITT -Law [pronounced “mu-Law”] or A-Law, 8-KHz, 8-bit mono), so that the files are ready to transfer to the new announcement source after the announcement source is installed and administered.

 

Answer:

 

Q2

If you replace an older TN750 announcement circuit pack with the new TN2501AP circuit pack or media gateway v VAL source:)

 

 

QUESTION 10

A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.

 

 

 

 

Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

 

A.

expected Wait Time (EWT)

B.

VDN counted calls

C.

Activate on oldest call waiting

D.

Target service level

 

Answer: B

 

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