[Free] New Updated (October) Avaya 6201-1 Real Exam 21-30

Ensurepass

 

QUESTION 21

After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

 

A.

/cms/install/logdir/adminlog

B.

/var/adm/messages

C.

/cms/install/canfig.sog

D.

/var/log/cms_nstall.log

E.

/tmp/install.log

 

Answer: A

 

 

QUESTION 22

Which communication manager option on the communication manager gives the customer call centre capabilities?

 

A.

Expert Agent Selection (EAS)

B.

Automatic Call Distribution (ACD)

C.

Best Service Routing (BSR)

 

 

 

 

D.

Least Occupied Agent (LOA)

 

Answer: B

 

 

QUESTION 23

Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

 

A.

ASA-Average Speed of Answer

B.

Percent in Service Level

C.

EWT- Expected Wait Time

D.

Avaya Business Advocate

 

Answer: D

 

 

QUESTION 24

Which two statements describe why CMS and BCMS reports reflect different data?

 

(Choose two)

 

A.

BCMS is interval based and CMS is call based.

B.

BCMS receives data internally and stores data in a volatile switch memory.

C.

CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

D.

Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.

 

Answer: AC

 

 

QUESTION 25

A customer wants to optimize agent resources while also servicing calls in queue.

 

Which Advocate feature will meet this requirement? I

 

 

 

 

 

A.

Percent Allocation Distribution

B.

Dynamic Queue Position

C.

Predicted Waft Time

D.

Service Objective

 

Answer: D

 

 

QUESTION 26

What is the purpose of class of service (COS) administration of Contact Centre?

 

A.

COS ensures that the most skilled agent receives calls first.

B.

COS is used to restrict calls between incoming and outgoing trunk groups.

C.

COS restricts the calls a user can make and receive.

D.

COS defines which features an agent may access.

 

Answer: D

 

 

QUESTION 27

Far data to be available universally, the “measured Field in CM must be administered to which setting?

 

A.

Measured: survivable

B.

Measured: internal

C.

Measured: external

D.

Measured: both

 

Answer: D

 

 

QUESTION 28

The file that indicates link status has been checked. The link is down and will not come up.

The following message appears

 

PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups

 

 

 

 

*100 VDNs

 

What can be done to solve this problem?

 

A.

Increase the number of VDNs on the Communication Manager

B.

Increase the Free Space Allocation on the CMS

C.

Increase the File System Partition size on the CMS.

D.

Increase the Data Storage Allocation on the CMS.

 

Answer: D

 

 

QUESTION 29

To activate, which three options require an Avaya authorization password? (Choose three)

 

A.

simultaneous CMS Supervisor logins

B.

the number of agents that the CMS can report on

C.

the number of users that can be administered in the CMS< /span>

D.

the number of ACDs that the CMS system can monitor

E.

features assigned to each user

 

Answer: ABD

Explanation: WHY B(Enter the number of simultaneous Avaya CMS Supervisor logins the customer has purchased (2-maximum): (default: 2))

 

 

QUESTION 30

Which program is a custom application on the CMS?

 

A.

Avaya Visual Vectors Client

B.

Avaya Supervisor

C.

Alarm Origination Manager

D.

High Availability Admin Sync

 

Answer: C

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