[Free] New Updated (October) Avaya 6207 Real Exam 1-10

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Exam A

 

QUESTION 1

A technician has finished installing an Avaya Aura Archive system that has been added to an existing solution, consisting of three Avaya Aura Contact Recording (Avaya CR) servers and one Avaya Aura Viewer system.

 

Before starting the Archive, what can be done to ensure that calls can be archived?

 

A.

from Aura archive server, ping each of the Avaya CR servers by means of the name configured in the “Machine Name” field in the “Capture Platform Information” window inside the Viewer application.

B.

From Archive server, ping each Avaya CR servers by means of their Ip-addresses.

C.

Check that the EWareCalls database was created during archive installation.

D.

Verify from the “Recorder Status/Server” window on the Avaya CR that the “Link to Viewer” field is showing “UP”.

 

Answer: A

 

 

QUESTION 2

Which two components must be installed to use Avaya Aura Archive? (Choose two.)

 

A.

eWare database

B.

Avaya Aura Quality Monitoring (Avaya QM) database

C.

Avaya Aura Workforce Optimization Scorecard

D.

Avaya Aura Viewer to replay calls

E.

Avaya Aura Cognos Report Server

 

Answer: AD

Explanation: Nortel Archive Manager Installation and Administration Guide

 

 

QUESTION 3

A technician has successfully installed the Avaya Aura Contact Recording software on a client site, and needs to configure the software.

 

Which URL should be entered into the web browser to access the administration pages?

 

 

 

 

 

A.

http://servername:8087

B.

http://servername:8080

C.

http://servernamo/admin

D.

http://servername/index

 

Answer: B

Explanation: 135 Avaya Contact Recorder Planning, Installation and Administration Guide

 

 

QUESTION 4

A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a client site, and needs to configure the business rules. The client has indicated that they want to use the random recordings for Avaya QM evaluations.

 

How many randomizer business rules can be associated with each agent?

 

A.

1

B.

2

C.

3

D.

4

 

Answer: A

Explanation: 119 Nortel Quality Monitoring Search and Replay Guide

 

 

QUESTION 5

A technician has carried out some recording tests on Avaya Aura Quality Monitoring (Avaya QM) and found that there are no interactions from some of the agents.

 

Which three configurations need to be verified on the Avaya QM to resolve this? (Choose three.)

 

A.

Workspaces

B.

Groups

C.

Business Rules

D.

Avaya QM users configuration

 

 

 

 

 

Answer: ABC

 

 

QUESTION 6

Each Avaya Aura Contact Recording (Avaya CR) has a Recorder Serial Number.

 

Which statement describes the Recorder Serial Number?

 

A.

It is a unique identifier for every Avaya Aura Contact Recording (Avaya CR). It is a 6 digit number beginning with the number 6.

B.

It is a unique identifier for every Avaya CR determined by the Customer Sold To number.

C.

It is a unique identifier for every Avaya CR determined by the Customer Site ID.

D.

It is a unique identifier for every Avaya CR. It is a 6 digit number beginning with the number.

 

Answer: A

Explanation: 137 Avaya Contact Recorder Planning, Installation and Administration Guide

 

 

QUESTION 7

What are three minimum hardware component requirements for an Avaya Aura Contact Recording (Avaya CR) Rls. 10.1 server? (Choose three.)

 

A.

RAID 1

B.

1 GB RAM

C.

dual Pentium IV processors

D.

a single Pentium IV processor

E.

a hard disk with at least a 7200 RPM rating

 

Answer: BDE

 

 

QUESTION 8

A technician has successfully installed the Avaya Aura Contact Recording (Avaya CR) RIs.10.1 software on a client site, and needs to configure the software.

 

 

 

 

Which field has to be configured for all Avaya CRs to record calls?

 

A.

The IP address field on this server to use for recordings (RTP, screen content etc.)

B.

The SNMP Read Community field

C.

The Replay server(s) field (defaults to Master and Standby).

D.

The allow full database vacuum on startup if required field

 

Answer: A

 

 

QUESTION 9

A technician has configured one Avaya Aura Contact Recording (Avaya CR) system to be used only 1 Avaya Aura Quality Monitoring (Avaya QM). Everything has been configured under the “Operation/Quality Monitoring” tab in the Avaya CR administration window, and the “link to Quality” shows UP on the “Recorder Status/Server” window. After a few calls are made, it is discovered that no calls are being recorded correctly.

 

What are two possible reasons for this? (Choose two.)

 

A.

The field “Can he Service Observed” is set to “N” for the Class of Restriction (COR) assigned the recorder ports. The field “Can be a Service Observer” is set to “N” for the COR assigned to the extension b-ordered.

B.

The field “Can be Service Observed” is set to “N” for the COR for the agent logged in on the extension being recorded.

C.

The field “Can be a Service Observer” is set to “N” for the COR assigned to the recorder ports.

D.

The field “Can be Service Observed” Is set to “N” for the COR assigned to the extension being recorded.

 

Answer: CD

Explanation: 98 Avaya Contact Recorder Planning, Installation and Administration Guide

 

 

QUESTION 10

The Avaya Aura Archive Manager (AM) displays a message that says, “Archive is behind by 2 day. What are three possible reasons for receiving this message? (Choose three.)

 

A.

There were no now recorded rails on the Avaya Aura Contact Recording (Avaya CR)

 

 

 

 

server in past two days.

B.

There is 10 GB or less of free space available on the /calls partition on Avaya CR server.

C.

There is an issue with the AM application.

D.

the Avaya CR has not been able to contact the eWare database in four days.

E.

Metadata from the Avaya CR has not populated into the eWare database in the past two days.

 

Answer: ADE

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