[Free] New Updated (October) Avaya 6209 Real Exam 1-10

Ensurepass

 

 


Exam A

 

QUESTION 1

A customer wants to implement Contact Center Multimedia (CCMM) but is worried about security. Given the information in the exhibit, what should be done to enable rollback to the current Windows firewall policy before importing the Avaya Aura Contact Center firewall policy?

 

A.

Export the existing firewall policy

B.

Manually modify the firewall settings

C.

Restore a saved firewall policy

D.

Use the Microsoft default firewall

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Answer: A

 

 

QUESTION 2

A technician has installed Communication Control Toolkit (CCT) and wants to import Windows users from the customer’s network. In order to import Windows domain users into the CCT database, what two criteria must exist between the CCT server and the Windows Domain Controller? (Choose two).

 

A.

The users are local users on the Communication Control Toolkit server

B.

The Windows users are in the same domain as the Communication Control Toolkit server

C.

A two-way trust relationship is configured between the Window user’s domainCommunication Control Toolkit server’s domain

D.

The Windows users are in a separate and untrusted domain from the Communication Control Toolkit server

 

Answer: BC

 

 

QUESTION 3

A technician has installed Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM), Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). The customer would like to create scripts or graphical flows to verify contacts in Contact Center. Which component of the CCMA would be used to create flows?

 

 

 

 

 

A.

Configuration

B.

Contact Center Management

C.

Orchestration Designer

D.

Access and Partition Management

 

Answer: C

 

 

QUESTION 4

The customer wants to implement a Contact Center Multimedia (CCMM) to support a multimedia environment. Which two digit function server types could be used for the multimedia architecture? (Choose two).

 

A.

FTP server

B.

Corporate E-mail server

C.

Corporate Web server

D.

Terminal server

 

Answer: BC

 

 

QUESTION 5

What describes the installation of an Avaya Aura Agent Desktop (AAAD) with the use of Microsoft’s .NET framework?

 

A.

Click Once Deployment technology

B.

A URL installation

C.

A web browser installation

D.

An application installation

 

Answer: A

 

 

QUESTION 6

A technician has completed a Communication Control Toolkit (CCT) installation. What post install task must be undertaken in order to prevent undesirable issues which may interfere with normal operation of the contact center?

 

 

 

 

 

A.

Disable TCP port

B.

Disable Simple Network Management Protocol

C.

Disable the Secure Access Link

D.

Disable Java Runtime Environment updates

 

Answer: D

 

 

QUESTION 7

It is recommended that third-party software not be installed on a Communication Control Toolkit (CCT) server because untested third-party software compromises the system performance. What is an exception to this rule?

 

A.

Screen savers

B.

Microsoft Office suite

C.

Antivirus software

D.

Disk compression utilities

 

Answer: C

 

 

QUESTION 8

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA) application can provide this functionality?

 

A.

The Multimedia Contact manager

B.

The Contact Center Multimedia Administrator

C.

The E-mail Manager

D.

The Outbound Campaign management Tool

 

Answer: D

 

 

QUESTION 9

Where can the settings are configured for the inbound mail handler (IMH) such as the time between intervals?

 

 

 

 

 

A.

Through the Contact Center Manager Administration Network Configurations screen

B.

Through the email server

C.

Through the Outbound Campaign Manager

D.

Through the Multimedia Administrator

 

Answer: A

 

 

QUESTION 10

A technician is preparing to do his partitioning on a co-resident Contact Center Manager Server (CCMS). All database drives must be partitioned in what size increments?

 

A.

1 GB

B.

2 GB

C.

3 GB

D.

4 GB

 

Answer: A

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