[Free] New Updated (October) Avaya 6209 Real Exam 11-20

Ensurepass

 

QUESTION 11

You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server (CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem with this installation?

 

A.

No CCT users have been created

B.

The CCT server does not have valid licenses

C.

The CCT server has not been added in CCMA

D.

Open Queue has not been enabled on the CCMS

 

Answer: D

 

 

QUESTION 12

When adding Communication Control Toolkit (CCT) server to the configuration page of the Contact Center Manager Administration (CCMA). Which server do you need to associate with the CCT server?

 

 

 

 

 

A.

Contact Center Manager Server (CCMS)

B.

CCMA

C.

License Manager

D.

Contact Center Multimedia (CCMM)

 

Answer: A

 

 

QUESTION 13

A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).

 

Which additional step is required to complete this task?

 

A.

Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)

B.

Add the Communication Control Toolkit (CCT) server to theCCMA

C.

Add the Microsoft Exchange server to the CCMA

D.

Assign the CCT server as a reporting server for the CCMS

 

Answer: A

 

 

QUESTION 14

Agents must be associated with appropriate contact center windows user with the Contact Center Manager Administration (CCMA) server. From which CCMA menu component do you add agents?

 

A.

Multimedia

B.

Contact Center Management

C.

Access and Partition Management

D.

Configuration

 

Answer: B

 

 

 

QUESTION 15

The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?

 

A.

Customer LAN

B.

Contact Center Server Subnet

C.

Customer server ELAN

D.

Contact Center Server ELAN

 

Answer: A

 

 

QUESTION 16

Which two services for Contact Center Multimedia (CCMM) are set as mandatory automatic startup? (Choose two.)

 

A.

CCMM License Service

B.

CCMM Campaign Scheduler Service

C.

CCMM OAM Service

D.

CCMM Starter Service

 

Answer: AD

 

 

QUESTION 17

Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?

 

A.

Add the Communication Control Toolkit (CCT) portal to the Windows 2008 firewall exception list

B.

Import the Avaya Aura Contact Center firewall security policy

C.

Disable the firewall

D.

Disable the anti-virus software that is installed

 

Answer: B

 

 

QUESTION 18

 

Open Queue is part of what Communication Control Toolkit subcomponent?

 

A.

JAVA API

B.

Advanced Scripting

C.

Lite Communication Control Toolkit API

D.

Contact Management Framework

 

Answer: D

 

 

QUESTION 19

The technician needs to install an Avaya Aura Contact center in a co-resident configuration to support a contact center with less than 200 agents or less than 12000 calls per hour. The Contact Center Support Multimedia Outbound and Universal Networking. The co- resident applications link through Contact Center Manager Server, License Manager, Contact Center Manager infrastructure, Communication Control Toolkit, Contact Center Multimedia, Server Utility and Avaya Media Server. For this installation, what is the drive letter and size of the hard disk partition required for the Avaya Aura Contact Center application?

 

A.

C: and 60 GB

B.

D: and 80 GB

C.

E: and 120 GB

D.

F: and 300 GB

 

Answer: B

 

 

QUESTION 20

An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to verify network connectivity from the agent PC to the Contact Center Multimedia server. Which command is used to verify the physical network connection between agent PC to the CCMM server?

 

A.

Arp

B.

Ping

C.

Tracert

D.

Ipconfig

 

 

 

 

 

Answer: B

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