[Free] New Updated (October) Avaya 6209 Real Exam 21-30

Ensurepass

 

QUESTION 21

What is the sequence that components use when handling the routing on an E-mail contact with Avaya Aura Contact Center?

 

A.

E-mailManager> Multimedia Contact Manager Client > CCMM Database > CMS

B.

E-mailManager> CCMM Database > Multimedia Contact Manager Client > CMS

C.

CCMM Database > E-mailManager> Multimedia Contact Manager Client > CMS

D.

CCMM Database > Multimedia Contact Manager Client > E-mailManager> CMS

 

Answer: B

 

 

QUESTION 22

A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).

 

A.

Address book

B.

Voting buttons

C.

Expires after setting

D.

Suggested responses

E.

Autosignature

 

Answer: ADE

 

 

QUESTION 23

You have completed the co-resident installation including Contact Center Manager Administration (CCMA), Contact Center Manager Server (CCMS) and Communication Control Toolkit (CCT). What action is required to set the deployment type in the CCT console?

 

A.

Select the standalone CCT installation (Contact Center only) where CCMM is part of the solution and the OpenQ feature is enabled on the CCMM

 

 

 

 

B.

Select the CCT Installation (Contact Center only) co-resident where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS

C.

If CCT is installed co-resident with CCMS, the setting is configured automatically, no action is required to set the deployment type

D.

Select the standalone CCT installation (Contact Center or Knowledge Worker) where CCMM is not part of the solution and the OpenQ feature is disabled on
the CCMS

 

Answer: A

 

 

QUESTION 24

You are planning a co-resident Avaya Aura Contact Center with Contact Center Multimedia. You know that the co-resident installation will have greater hardware requirements than a standalone installation. What tool will you use to access the server hardware requirements for this installation?

 

A.

Avaya Aura Contact Center AACC Multimedia Administrative Tool

B.

AACC Manager Capacity Assessment Tool

C.

AACC Multimedia Web Administration Tool

D.

AACC Manager Capacity Enablement Tool

 

Answer: B

 

 

QUESTION 25

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Which three prerequisite software packages are installed as part of this installation? (Choose three).

 

A.

Microsoft Visual Basic 6.0

B.

Microsoft .NET Framework 3.5

C.

Windows Installer 3.1 Redistributable (v2)

D.

Microsoft Visual C++ 2008 Redistributable Package (x86)

E.

Windows Installer CleanUp Utility 2.5.0.1

 

Answer: BCD

 

 

QUESTION 26

 

When adding the Contact Center Multimedia (CCMM) server to the configuration pages of Contact Center Manager Administration (CCMA), what username and password must be supplied to the server to register?

 

A.

Sysadmin, __avaya

B.

Administrator, “server password”

C.

Webadmin, webadmin

D.

mmReport, mmRep

< b> 

Answer: D

 

 

QUESTION 27

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)

 

A.

Call-by-Call Reports

B.

Multimedia reports

C.

Configuration Reports

D.

Agent Performance Reports

E.

Outbound Reports

F.

Contact Summary Reports

 

Answer: BE

 

 

QUESTION 28

Which service contains the inbound message handler (IMH) component?

 

A.

Contact Center Multimedia (CCMM) License Service

B.

CCMM Campaign Scheduler Service

C.

CCMM E-mail Manager Service

D.

CCMM Starter Service

 

Answer: B

 

 

 

QUESTION 29

A technician is installing a Contact Center Multimedia for a Contact Center installation. Which statement about the minimum requirement for a network connection is true?

 

A.

No connections are needed

B.

One connection is needed

C.

Two connections are needed, with one connection on the ELAN subnet

D.

Three connections are needed, with one connection on the ELAN subnet, and one connection for the server subnet

 

Answer: A

 

 

QUESTION 30

A technician is installing a Contact Center Multimedia (CCMM) on a standalone server platform. The PVI Check utility returns a warning of a system readiness check problem. Which statement about warnings in the system readiness checks warning is true?

 

A.

The software installation stops the problem and must be corrected before proceeding

B.

The software installation stops and before proceeding, a step must be chosen from each warning screen as long as potential impact to confirmation that Contact Center is undisturbed

C.

The software installation stops and the PVI check utility must be rerun until all warnings are cleared

D.

The warnings can be ignored as long as the potential impact to the operation of the Contact Center is understood and not deemed to be applicable for the specific installation

 

Answer: D

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