[Free] New Updated (October) CompTIA 220-802 Real Exam 371-380

Ensurepass

 

QUESTION 371

Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayed. “Access Denied. Please Enter Encryption Password.” Which of the following is the reason that this error is displayed?

 

A.

The hard drive is experiencing S.M.A.R.T. failure errors

B.

The TPM security chip inside the bench system is not enabled

C.

The BIOS of the bench system is out of date

D.

BitLocker is being used

 

Correct Answer: D

Explanation:

http://technet.microsoft.com/en-us/library/ee449438(v=ws.10).aspx

 

 

QUESTION 372

A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be the LEAST destructive way to achieve this?

 

A.

System Restore

B.

System Image Recovery

C.

CHKDSK

D.

Windows Memory Diagnostic

 

Correct Answer: A

Explanation:

http://windows.microsoft.com/en-us/windows-vista/what-is-system-restore

 

 

QUESTION 373

A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann’s computer shows the following ipconfig information:

 

IP address: 192.168.10.45

 

Subnetmask: 255.255.255.0

 

Gateway: 192.168.11.1

 

DNS server 1: 192.168.10.2

 

DNS server 2: 8.8.8.8

 

Which of the following is the cause of the problem?

 

A.

DNS server 2 is set incorrectly.

B.

DNS server 1 is set incorrectly.

C.

IP address is set incorrectly.

D.

Gateway is set incorrectly.

 

Correct Answer: D

Explanation:

https://www.netsetman.com/support/viewtopic.php?id=255

 

 

QUESTION 374

Ann reports that printouts from the department laser printer have become faded. She has already replaced the toner cartridge. Which of the following is the MOST likely component causing the faded printing?

 

A.

Transfer roller

B.

Fusing assembly

C.

Registration assembly

D.

Duplexing assembly

 

Correct Answer: A

Explanation:

http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000027/faq000127_000.html?reg=us&c=us&lang=en&prod=hl8050n_all

 

 

QUESTION 375

A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST?

 

A.

Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut.

B.

Install a USB wireless card to ensure that Windows networking is working properly.

C.

Open the laptop and reseat the network card and both antennas.

D.

Download and install the latest wireless driver from the manufacturer’s website.

 

Correct Answer: A

Explanation:

If the wireless networking card is functioning properly, check the wireless switch on the laptop and see if the wireless is enabled within the operating system.

 

 

QUESTION 376

A user, Joe, has just finished upgrading his computer with a wireless keyboard/mouse combination, additional memory, installed new speakers, and replaced his 15 inch flat screen with a 24 inch flat screen. When he boots the computer it immediately starts making a loud beeping noise and will go no further in the boot process. Which of Joe’s system upgrades is the cause of the problem?

 

A.

The DVI cable is not properly seated

B.

Speakers are not properly connected

C.

Battery low on wireless mouse

D.

Memory is mismatched

 

Correct Answer: D

Explanation:

http://www.techspot.com/community/topics/ram-question-mixing-memory-of-different-speeds.93687/

 

QUESTION 377

A PC uses RAID 1. Ann, a technician, has read in the event log that the drive “SATA 1” is no longer in sync with drive “SATA 0”. Which of the following steps should she try FIRST to repair this PC to optimal running conditions?

 

A.

Remove SATA 1 from the RAID group then try to re-add it

B.

Replace both drives then restore from a backup

C.

Remove both drives then switch the SATA channels

D.

Replace SATA 1, rebuild the RAID and replace SATA 0

 

Correct Answer: A

Explanation:

Try removing SATA 1 from the RAID group and re add it using standard RAID procedure.

 

 

QUESTION 378

A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states that he needs to update Ann’s email client to prevent corruption. At Joe’s request, Ann discloses her user name and password. She later discovers that Joe is not a member of the help desk. Which of the following has occurred?

 

A.

Social engineering

B.

Phishing

C.

Spear phishing

D.

Hijacking

 

Correct Answer: A

Explanation:

http://www.csoonline.com/article/663329/social-engineering-3-examples-of-human-hacking

 

 

QUESTION 379

Ann recently upgraded a computer from Windows XP to Windows 7, but one of her applications does not work now. Which of the following should be done FIRST?

 

A.

Set the application to run in XP compatibility mode

B.

Reinstall Windows XP

C.

Configure a dual boot with XP and 7

D.

Install the application in XP mode

 

Correct Answer: A

Explanation:

http://arstechnica.com/information-technology/2010/01/windows-xp-mode/

 

 

QUESTION 380

Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times. Which of the following should a technician recommend? (Select TWO).

 

A.

Increase the amount of RAM to improve disk checks

B.

Backup all data on the drive

C.

Upgrade to a home server

D.

Purchase a new hard drive

E.

Change the drive configuration to RAID 0

F.

Upgrade to Windows 7 Professional

 

Correct Answer: BD

Explanation:

First backup all the data from the drive to prevent data loss. Get a new hard drive and restore the data on the new drive.

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