[Free] New Updated (October) CompTIA TK0-201 Real Exam 251-260

Ensurepass

 

QUESTION 251

After evaluation of the course content, a section of class is not needed for this audience. Which of the following is the BEST solution?

 

A.

Teach the course as it was designed by the development team.

B.

Remove the content and expand on other objectives.

C.

Explain the need for the content to the organization.

D.

Replace the content with an unwritten topic.

 

Correct Answer: B

 

 

 

QUESTION 252

When a student in a lab is kept from participating due to a technical problem the instructor should FIRST:

 

A.

Ignore the problem and work with the student during a break so the class is not disturbed.

B.

Concentrate on getting the student’s technical problem solved so they can learn with the rest of the class.

C.

Try to quickly analyze the problem to resolve the issue.

D.

Have another learner help the student while the instructor continues teaching.

 

Correct Answer: C

 

 

QUESTION 253

During an extensive needs analysis, the training group discovers that the organization’s call center team is failing to mention add-on products and there are a large number of customer calls which are either abandoned or escalate to call center managers. The marketing area is adamant that call center agents refer to the add-on products in order to increase sales. In designing a training solution, the FIRST step should be to:

 

A.

Review or revisit call center standards.

B.

Create a special session just for the managers.

C.

Provide a cheat sheet for the add-on products.

D.

Monitor the agents for a week to truly understand their world.

 

Correct Answer: A

 

 

QUESTION 254

After completing a block of instruction, several learners have questions on how the material would apply to their situation. Which of th

e following could the instructor do to show the students the relevance of the material? (Select TWO).

 

A.

Move on to new material as there is a lot more to cover

B.

Review the content again

C.

Explain that it will become clear later

D.

Solicit the class for relevant stories

E.

Relay anecdotes illustrating the use of the material

 

Correct Answer: DE

 

 

QUESTION 255

Which of the following can a virtual trainer use to elicit feedback if they host asynchronous training sessions?

 

A.

Website links to external websites

B.

Demonstrations during the session

C.

Close-ended questions during the session

D.

Host discussion areas on the website

 

Correct Answer: D

 

QUESTION 256

A learner is attempting to complete a content rich online training module. Which of the following will inhibit the learner’s ability to retain information in this setting?

 

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A.

Minimal use of small graphics

B.

Bold text fonts introducing new topic areas

C.

The topic of the lesson

D.

Use of many long videos

 

Correct Answer: D

 

 

QUESTION 257

A participant logs in 15 minutes late for a one-hour synchronous training. Which of the following would be the leader’s MOST appropriate response to the participant?

 

A.

Ignore the participant completely. They should have logged in on time.

B.

“Welcome! Glad you decided to finally join us today. Since you missed the opening exercises, you might want to just try back another day.”

C.

“Welcome! Please see the assistant to review what was missed.”

D.

“Welcome! Let me briefly review the content missed. We are currently on lesson two.”

 

Correct Answer: C

 

 

QUESTION 258

A trainer has included a long, high-resolution video to clarify a topic. The video did not work well at several locations due to bandwidth issues. Which of the following is the BEST alternative?

 

A.

< p class="MsoNormal" style="margin: 0cm 0cm 0pt; line-height: normal; text-autospace: ; mso-layout-grid-align: none" align="left">Continue using the video because it works at other locations

B.

Use a few photos discussing what was covered by the video

C.

Provide a link to download the video before viewing

D.

Include the topic in the outline but skip over it in class

 

Correct Answer: C

 

 

QUESTION 259

A trainer is preparing to present a class for non-technical students. Which of the following would be the BEST media to prepare?

 

A.

Computer-generated printouts of the material

B.

Video podcasts of the training sessions

C.

Audio files explaining the processes in the class

D.

Virtual training sessions providing a comfortable environment

 

Correct Answer: A

 

 

 

 

 

 

QUESTION 260

A trainer uses a humorous anecdote that they often use at a certain point in the material. After telling the story, the trainer senses a change in facial expression and body language from one student. Which of the following is the MOST appropriate action for the trainer to take?

 

A.

On the next break, ask the student privately whether the anecdote was effective

B.

Ask for a show of hands of those who did not like the anecdote

C.

Approach the student immediately and ask if everything is alright

D.

Call an impromptu break and ask what the student thought about the anecdote

 

Correct Answer: A

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